Hello,
Sorry for the delay in response. I was trying to do some research internally regarding this issue. Here are some steps you can give a try first and see if it works:
1. Could Download the BTS installation files from our website : https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/i-series-transceiver/si-agi027.html
select ES2 (if you are using an ES2 version of the board). Once downloaded please try to update with the following .pof
\examples\max5\max10_system\ES2\system_max5\system_max5.pof
2.Please restart computer and power cycle the dev kit before you configure.
Let’s see if these works, I will try to come out with another debugging step soon.
Regards,
Nazrul Naim