Forum Discussion

kozakoff's avatar
kozakoff
Icon for New Contributor rankNew Contributor
7 years ago

Altera USB Blaster on Windows 10 code 39 error

I have a Terasic DE0-Nano Cyclone IV with built-in USB Blaster. I am using: OS: Windows 10 Pro Version: 1809 Build: 17763.316 I have tried to USB Blaster driver from Quartus II 9.1, 13.0, 13.1, ...
Vicky1's avatar
Vicky1
Icon for Regular Contributor rankRegular Contributor
7 years ago
Hi Steve, Please go through the following links & try at your end since I can`t replicate the issue. Refer " Code 39 “Windows cannot load the device driver for this hardware... (Code 39).”' https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows https://forums.intel.com/s/question/0D70P000005tBAdSAM/couldnt-install-usb-blaster-driver-on-hp-dv41020us-notebook-64bit-vista?language=en_US I am also looking for appropriate solution. Thanks & Regards, Vikas
kozakoff's avatar
kozakoff
Icon for New Contributor rankNew Contributor
7 years ago

Hi Vikas,

Thank you for this additional troubleshooting information. Neither of these links fix the problem I am experiencing. That said, I was able to connect the DE0-Nano Cyclone IV on another computer (Mac Mini ~2013) with the same Windows version and build. The instructions you provided work flawlessly on the Mac Mini. The computer that does not work is a Microsoft Surface Book 2. I recently noted that an older USB 2.0 hub I have also does not work on the Surface Book. I think the problem I am experiencing is due to some USB compatibility problem with the Surface Book 2. Regardless, I have a working solution for the DE0-Nano so I am good to go.

Thanks again for you assistance.

-Steve

  • GSmit51's avatar
    GSmit51
    Icon for New Contributor rankNew Contributor
    6 years ago

    I'm having the same issue on the same windows build except I'm using a Dell OptiPlex desktop PC. On another Dell PC with Windows 10 the usb-blaster installed correctly. I also get the same issue on a Dell laptop.

    • gaetanp's avatar
      gaetanp
      Icon for New Contributor rankNew Contributor
      5 years ago

      I am having the same issue with a Surface book

      Windows 10 Home
      Version: 1909
      OS build: 18363.1139

      Did anyone solve this problem?
      Do I need to get a new computer?