客户使用开发板自带的BTS文件，加载DDR3例子后，报DDR3校准错

HI,

I would like to clarify the problem statement here.

1. Are you trying to report an issue with a defective Intel FPGA dev kit board here or are we dealing with customer own DDR3 design calibration failure issue here ?

• If this is related to dev kit issue
  • May I know which Intel FPGA dev kit board that we are talking about here ?
  • Pls provide the screenshot of the error saw on customer dev kit board
  • Has customer check to ensure all switches on the dev kit board is set to factory default setting as per the user manual doc ?
  • Is customer using original BTS from dev kit board download website and pair with the recommended Quartus version ?

If this is new dev kit board issue and once we confirmed the board is defective,

• then Intel will perform warranty check
• customer can request for replacement claim if it's within warranty period else no replacement if warranty already expired

Thanks.

Regards,

dlim