TERASIC board warranty issues, beware

I've had Terasic do a warranty repair on a SocKit board I bought. The 3rd time I plugged in the JTAG USB cable, the connector came right off the board. Either the cable or connector must have been out of spec because it was much harder to plug in than other micro USB cables. They sent me a whole new board with a bracket in place to keep the connectors from coming off. I've plugged cables in dozens of times since and it's fine. Terasic is a good company that handled the issue properly. The only down side was that shipping to Taiwan and back was slow and expensive. A US based service option would be nice. I'm sure these boards get beat up in University labs.