Forum Discussion
Hi Vicki,
Thanks for the reply, but you can close this one.
Just FYI, so you can better help customers in the future, re-downloading and re-installing (which requires un-installing first, and adds up to over 4 hours!) is a waste of time. I had already done it once before contacting you (from the exact place your suggested link sent me), and did it one more time while waiting for a response and it helped nothing - the "stop working date" remained. How I did fix it was by filling out a request for a new license file (Tools--> License Setup if I remember correctly) and putting that new license file into place. At first I didn't think it had worked because it keeping counting down the days even with a new license file (and yes, several software launches and computer reboots) , but on what should have been the last day, I launched the software and it didn't complain, and it has been running ever since. I don't know how long I have this time but if I make it through the semester, I will be glad.
Hope that helps you help future students when this comes up again.
Bob Fodstad