DK-SOC-1SSX-H-D

Hello

I'm working with a customer who purchased part number DK-SOC-1SSX-H-D. He is needing assistance enabling the 16GB memory. Customer stated the following.


"I am a developer in blackhorse solutions, working with a stratix 10
h-tile devkit, on a critical
Path for a defense program. Our government program manager has assured us
of our entitlement
For tech support.
I need some support for enabling the 16GB external memory on the devkit.
I have used the supplied emif parameters for this board, which has a
P-3200 rated
Udimm. The parameters in the provided h-time board are for speed grade
-2666, which
Do not work. I have tried the speed grade -2400 with not change. The emif
controller reports
Calibration failed.
I assume that both these settings should work for the installed micron.
memory chip rated for
I tried to create a ticket on intel support
https://supporttickets.intel.com, with no luck as it does not
Allow creation of ticket if product box is not listed in the choices
offered! Please let me know if there is a more robust method for getting
support for the purchased hardware/software,
As we are in a critical path." Please advise.