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sdmadman's avatar
sdmadman
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6 years ago

Why is Q Prime installation stalling?

Trying to install Quartus Prime on a Windows 10 laptop. Downloaded install files directly because Akamai downloader failed. I have to get an admin to grant installation permission. When I start the Setup exe file (run as administator), it takes several minutes for the admin permission pop-up (Avecto). After IT guy puts in password, granting permission, no installer windows occur, even after waiting overnight! And yet, the installer is taking up 30+% of CPU. What's interfering with the installation?

Cheers!

MADman

11 Replies

  • KhaiChein_Y_Intel's avatar
    KhaiChein_Y_Intel
    Icon for Regular Contributor rankRegular Contributor
    6 years ago

    Hi sdmadman,

    Can you disable all the software running behind and antivirus before installation?

    Thanks

  • sdmadman's avatar
    sdmadman
    Icon for New Contributor rankNew Contributor
    6 years ago

    ​No update so far. I can't disable McAfee anti-virus (blocked by system policies). It does look like anti-virus is slowing or maybe stopping installation.

  • sdmadman's avatar
    sdmadman
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    6 years ago

    I can't disable anti-virus, and neither can my local admin. He's looking into the possibility of running the installation from inside Avecto.

    I'd like to point out that installing Mentor Expedition was trouble-free, in spite of the anti-virus SW running, so it's possible to install applications if the installer behaves less like a virus. FWIW, the AV is McAfee, Data Exchange 4.1, Agent 5.5, Endpoint 10.6

  • sdmadman's avatar
    sdmadman
    Icon for New Contributor rankNew Contributor
    6 years ago

    No update. IT can't disable McAfee and doesn't know how to get around this.

  • sdmadman's avatar
    sdmadman
    Icon for New Contributor rankNew Contributor
    6 years ago

    ​Finally installed successfully after someone else logged into LT - without disabling anti-virus. Something about my first unsuccessful attempt blocked subsequent attempts. Registry, maybe?