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zhenglinxi's avatar
zhenglinxi
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5 years ago

Verification of the number of product licenses

We log into our account to see only one product. We should have purchased two. Please help to verify the details Account number: [email protected] ( Intel Order #:0017744560) ( Intel Order #...
Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
5 years ago

Hi zhenglinxi,

Thank you for contacting Intel Community Forum.

Please allow us some time while we are checking with our internal team.

Thanks!

  • zhenglinxi's avatar
    zhenglinxi
    Icon for New Contributor rankNew Contributor
    5 years ago

    Hello

    Did you find out anything about it?

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Hello zhenglinxi,

      I am still checking with our tools team, my request is in final stage process.

      Once I get the feedback from the team, I will privately email you as it might have some confidential info.

      Wani

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        5 years ago

        This issue is because of different license admin has been assigned.

        As the owner/admin of the license has been identified, we will close the case.

        Stay safe and take care!

        Wani