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MartinF's avatar
MartinF
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4 years ago
Solved

Unable to request Questa-Intel FPGA Starter License

I tried to request a free license in the Self Service Licensing Center, but keep getting the error message: "Your request cannot be completed, please try again in a few minutes. If you continue to receive this message, contact Customer Service for assistance."
Well, it's been days and still no luck. The customer service form requires a license ID, PO, or such, so no luck there either. Intel support directed me to post a question on the forum, so here I am.

Any idea if there is something wrong with my account or do other people have a similar issue? Who can I contact this for a resolution?
Thanks!!

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    4 years ago

    Dear MartinF,

    We have some update on our website. We have launched the new Self Service Licensing Center (SSLC) portal, available by this week, WW47.
    SSLC access link https://licensing.intel.com

    If you have not yet register in SSLC;
    1. Please go to SSLC link and it will take you to login page.
    2. Click this link to register. Fill in your information --> Verify your email --> confirm your information
    3. To accept Terms & Conditions.
    You will receive an email stating that you are now have the access to SSLC.

    If you have SSLC access, you can have a try to log in to this page and request for SW-QUESTA starter edition sign-up.

    If you have further concern or questions, you may let me know.

    Thank you. Stay safe and take care!

    Wani

10 Replies

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      4 years ago

      Dear misterinha,

      Thank you for using Intel Community Forum.

      I deeply apologize for the inconvenience cause. Please allow me some time to find a solution for your issue.

      Thanks!

      Wani

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      4 years ago

      Dear mistersinha,

      I am sorry for keep you waiting for a long time. Our internal team has found the issue and it has been addressed.

      If you have not yet register in SSLC;
      1. Please go to SSLC link and it will take you to login page.
      2. Click this link to register. Fill in your information --> Verify your email --> confirm your information
      3. To accept Terms & Conditions.
      You will receive an email stating that you are now have the access to SSLC

      If you have SSLC access, you can have a try to log in to this page and request for SW-QUESTA starter edition sign-up.

      If you have further concern or questions, you may let me know.

      Thank you. Stay safe and take care!

      Wani

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Dear MartinF,

    Thank you for using Intel Community Forum.

    We have reviewed your issue and currently our internal team are looking for the solution. Please bear with us for some time, I will update you once I have the feedback from the team.

    Thanks!

    Wani

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Dear MartinF,

    We have some update on our website. We have launched the new Self Service Licensing Center (SSLC) portal, available by this week, WW47.
    SSLC access link https://licensing.intel.com

    If you have not yet register in SSLC;
    1. Please go to SSLC link and it will take you to login page.
    2. Click this link to register. Fill in your information --> Verify your email --> confirm your information
    3. To accept Terms & Conditions.
    You will receive an email stating that you are now have the access to SSLC.

    If you have SSLC access, you can have a try to log in to this page and request for SW-QUESTA starter edition sign-up.

    If you have further concern or questions, you may let me know.

    Thank you. Stay safe and take care!

    Wani

  • lucacutrignelli's avatar
    lucacutrignelli
    Icon for New Contributor rankNew Contributor
    4 years ago

    I have the same issue

    I confirmed my account and receive a communication mentioning

    Welcome to the Intel® FPGA Self Service Licensing Center (SSLC)

    the link in the email or in this thread would not lead me to a license download

    Could you support?

    Thanks!

  • lucacutrignelli's avatar
    lucacutrignelli
    Icon for New Contributor rankNew Contributor
    4 years ago

    For some reason I could not get the page with the link you mentioned with Chrome, as the page would constantly redirect and bounce to another link.

    I connected with another browser and I could manage to get the license.

    Thanks!

  • diegodutra's avatar
    diegodutra
    Icon for New Contributor rankNew Contributor
    4 years ago

    Has anyone been able to get in using Linux Firefox o Chrome?

  • soheil_sadeghi's avatar
    soheil_sadeghi
    Icon for New Contributor rankNew Contributor
    4 years ago

    same issue,

    can not access it. even it says we sent you email, i opened my email, there is no email.

    S