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tengda's avatar
tengda
Icon for New Contributor rankNew Contributor
4 years ago
Solved

The Quartus prime software quit unexpectedly

quartus prime pro 21.1 crashed during route part, it says there is a internal error occured. anyhelp is wished. Problem Details: Error: Internal Error: Sub-system: PTI, File: /quartus/tsm/pti/pti...
  • Nurina's avatar
    Nurina
    4 years ago

    Hi,

    Thank you for sharing your solution. This is a known problem in Quartus 21.1 that has been fixed to show an error instead of an internal error in Quartus Prime Pro Edition 21.3.

    If you come across this problem again please check to see if you have Warning message (21833) : https://www.intel.com/content/www/us/en/support/programmable/articles/000085762.html

    Seeing as your problem has been solved, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.

    Regards,
    Nurina

    P/S: If you like my comment, feel free to give Kudos. If my comment solved your problem, feel free to accept my comment as solution!

Nurina's avatar
Nurina
Icon for Regular Contributor rankRegular Contributor
4 years ago

Hi,


Can you upload your .qar file so I can reproduce the error? To generate this, go to Project->Archive Project.


Regards,

Nurina


  • tengda's avatar
    tengda
    Icon for New Contributor rankNew Contributor
    4 years ago

    Problem has been solved.

    In the qsf file, the IO_STANDARD of PCIe reset pin set wrong, but it is strange that even if the IO_STANDARD constraint is wrong, an error should be reported in the plan phase.

    still thank.

    • Nurina's avatar
      Nurina
      Icon for Regular Contributor rankRegular Contributor
      4 years ago

      Hi,

      Thank you for sharing your solution. This is a known problem in Quartus 21.1 that has been fixed to show an error instead of an internal error in Quartus Prime Pro Edition 21.3.

      If you come across this problem again please check to see if you have Warning message (21833) : https://www.intel.com/content/www/us/en/support/programmable/articles/000085762.html

      Seeing as your problem has been solved, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.

      Regards,
      Nurina

      P/S: If you like my comment, feel free to give Kudos. If my comment solved your problem, feel free to accept my comment as solution!