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jthweatt's avatar
jthweatt
Icon for Occasional Contributor rankOccasional Contributor
6 months ago

Repeat of a Questa License Issue

Questa licenses generated since approximately January 29 (the last date I was able to help a student configure a properly generated license) have contained the following message in place of what I pr...
Installation & Licensing
RichardT_altera's avatar
RichardT_altera
Icon for Super Contributor rankSuper Contributor
6 months ago

Hi All, 
 
The Altera team is aware of this issue, and it should be fixed soon.
Sorry for the inconvenience caused, and we appreciate your patience while this is being addressed.

Regards,
Richard Tan

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    6 months ago

    This issue continues to persist.
    I will follow up with the team immediately and push to have this expedited.

    Regards,
    Richard Tan

    • CatCooke's avatar
      CatCooke
      Icon for New Contributor rankNew Contributor
      6 months ago

      Hi Richard, is there an update on this please? Is there a timeframe for when we can expect it to be fixed? Thanks

      • RichardT_altera's avatar
        RichardT_altera
        Icon for Super Contributor rankSuper Contributor
        6 months ago

        Our team is still working on the fix, and at the moment we don’t have a confirmed completion date. Could you please try retrieving the license again in about two days? If the issue is resolved earlier, I will notify you right away.

        Thank you for your patience and understanding.

        Regards,
        Richard Tan

  • ohtears's avatar
    ohtears
    Icon for New Contributor rankNew Contributor
    6 months ago

    the issue still persists.

  • pepepopo's avatar
    pepepopo
    Icon for New Contributor rankNew Contributor
    6 months ago

    Hello,

    Keep us in touch with solution. 
    Thanks for information. Have a nice day)