Forum Discussion
New ContributorRenewal of University Program Protocol IP licence
We have a 'Protocol IP - University' licence that expires 31 December 2019. The existing licence file we have has an expiry of 5 December 2019. When I generate a new licence file from the Self-Service Licensing Center it generates a file with the expiry being today's date, which is unusable.
How do we request a licence renewal? We've emailed [email protected] and had no reply.
5 Replies
AR_A_IntelSuper Contributor
Hello
Welcome to INTEL forum. Could you provide your NICID(Mac Add) or license.dat file and register email for further checking? And for privacy, you can also reply/attach your file in private message.
SMoor12Thanks, sent a PM
- AR_A_Intel
Hi
We PM you a message.
- SMoor12
AAbd told us in a PM to use the University Program donation request page. This page previously said the system would be down 18th December to 6th January. It now says it'll be down 3-4 weeks.
We can't do any work until we have a new licence. How do we request one?
- AR_A_Intel
Hi Sir
We apologize for the delay and inconvenience happen. The delay is due to an upgrade for future enhancement support. Could you help to apply again in https://www.altera.com/support/training/university/members.html and report back if the website is not working with an error message screenshot.
