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InnoluxJapan's avatar
InnoluxJapan
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4 years ago

Question: License expiration

I would like to ask you about License expirtaion.

I contracted with the vendor for the following licenses.

The maintence contract expiration date is 2023/3/31.

However, the license expiration is 2023/2/3 as per attachment.

Could you please reset it to 2023/3/31 ?

Products:
Intel® FPGA IP IP-NIOS, Intel® Quartus® Prime Software SW-ONE-QUARTUS,
Intel® FPGA Software SW-MSAE-VERILOG, Intel® FPGA Software SW-MSAE-VHDL,
Intel® FPGA IP IP-SDRAM/DDR

Primary Machine:
KB1CS0014

Primary Machine ID:
00001A1A3420

7 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hello

    Welcome to Intel forum. For further checking kindly advise the following.

    Name :

    Email Address :

    Company Name :

    Company Address :

    Quartus activation codes (LAC):

    NICID(Mac Add) :

    For privacy, you can also reply/attach file in private message.


    • InnoluxJapan's avatar
      InnoluxJapan
      Icon for New Contributor rankNew Contributor
      4 years ago
      Dear Sir,
      Thank you for your reply. Please see below.
      Could you please resend the license (expiration:2023/3/31) ?

      Name :

      Naoko Sakano

      Email Address :

      [email protected]

      Company Name :

      Innolux Japan Co.,Ltd.

      Company Address :

      5th Floor, Seishin-minami Center Building
      1-1-1, Ibukidai-higashimachi, Nishi-ku, Kobe City, 651-2242, Japan

      Quartus activation codes (LAC):

      2C35ND01863

      NICID(Mac Add) :

      00001A1A3420

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi

    Upon checking, Quartus activation codes (LAC): 2C35ND01863 is invalid. Kindly reconfirm.

    Besides, can you provide the license file with screenshot of which feature is having wrong expiration date?


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Checking done. Regrettably, license exp is auto generated by system and it cannot be changed. You can renew it yearly Self-Service Licensing Center.

    https://www.intel.com/content/www/us/en/support/programmable/licensing/q-and-a.html

    # 12. Q. I have an EXPIRED: ModelSim-Intel FPGA Edition software license.

    A. The ModelSim-Intel FPGA Edition software license expires 12 months after the date of purchase. Every 12 months you must regenerate your license file on the Self-Service Licensing Center page to renew your license for the specific ModelSim-Intel FPGA Edition software version that you purchased. You can find more information in the ModelSim-Intel FPGA software reference page.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    With your confirmation. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.