Questa not fetching license

To follow up on my own message: My IT folks pointed out that the license is for the full edition of Questa, but I was running the starter edition. I installed the full edition and got a slightly different error message, but no more luck overall.

The error from Questa is below, and the error via waveform sim is:

**** Running the ModelSim simulation ****
C:/intelFPGA/21.1/questa_fe/win64/vsim -c -do version1.do
Reading pref.tcl
# 2021.2
# do version1.do
# ** Warning: (vlib-34) Library already exists at "work".
# Errors: 0, Warnings: 1
# Questa Intel FPGA Edition-64 vcom 2021.2 Compiler 2021.04 Apr 14 2021
# Start time: 09:21:54 on Jan 28,2022
# vcom -work work version1.vho 
# -- Loading package STANDARD
# -- Loading package TEXTIO
# -- Loading package std_logic_1164
# -- Loading package VITAL_Timing
# -- Loading package VITAL_Primitives
# -- Loading package fiftyfivenm_atom_pack
# -- Loading package fiftyfivenm_components
# -- Compiling entity hard_block
# -- Compiling architecture structure of hard_block
# -- Loading package dffeas_pack
# -- Loading package altera_primitives_components
# -- Compiling entity version1
# -- Compiling architecture structure of version1
# End time: 09:21:55 on Jan 28,2022, Elapsed time: 0:00:01
# Errors: 0, Warnings: 0

# Questa Intel FPGA Edition-64 vcom 2021.2 Compiler 2021.04 Apr 14 2021
# Start time: 09:21:55 on Jan 28,2022
# vcom -work work Waveform.vwf.vht 
# -- Loading package STANDARD
# -- Loading package TEXTIO
# -- Loading package std_logic_1164
# -- Compiling entity version1_vhd_vec_tst
# -- Compiling architecture version1_arch of version1_vhd_vec_tst
# End time: 09:21:56 on Jan 28,2022, Elapsed time: 0:00:01
# Errors: 0, Warnings: 0

# vsim -novopt -c -t 1ps -L fiftyfivenm -L altera -L altera_mf -L 220model -L sgate -L altera_lnsim work.version1_vhd_vec_tst 
# Start time: 09:21:56 on Jan 28,2022
# ** Error (suppressible): (vsim-12110) All optimizations are disabled because the -novopt option is in effect. This will cause your simulation to run very slowly. If you are using this switch to preserve visibility for Debug or PLI features, please see the User's Manual section on Preserving Object Visibility with vopt. -novopt option is now deprecated and will be removed in future releases.

# Error loading design
Error loading design
# End time: 09:21:56 on Jan 28,2022, Elapsed time: 0:00:00
# Errors: 1, Warnings: 0
Error.