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Elit's avatar
Elit
Icon for Occasional Contributor rankOccasional Contributor
4 years ago
Solved

Questa Intel FPGA edition Installation

Questa Intel FPGA edition Installation failed -

questa_part2-21.2.0.72-windows.qdz file corrupted -

the installer program cannot open it.

New download does not solve the problem.

Please help.

Elit

  • Elit's avatar
    Elit
    4 years ago

    Hi.

    The problem has been resolved.

    Thank you very much.

    Elit

17 Replies

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi,


    This is for Quartus Pro 21.2 right?


    Regards,

    Nurina


    • Elit's avatar
      Elit
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi,

      Correct, Quartus Prime Pro 21.2.

      Computer properties:

      Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
      Installed RAM 32.0 GB (31.9 GB usable)
      Device ID 1070AA84-6CDE-4867-8B33-3BE254EE9131
      Product ID 00331-20000-00000-AA109
      System type 64-bit operating system, x64-based processor.

      (Widows 10)


      Screenshot:

      Elit

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    Thank you for the clarification. I've reported this problem to our internal team, I'll let you know if there are any updates.


    Regards,

    Nurina


  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    Can you download it again? Try clear cache before downloading or maybe try a different browser.


    Regards,

    Nurina


    • Elit's avatar
      Elit
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi Nurina,

      I was able to download not corrupted file, but only on a different computer with Internet Explorer,

      not Google Chrome and not Microsoft Edge (Chromium).

      But unfortunately there are problems with the license, generated by the link, specified during installation.

      Attached screenshot, Mentor Graphics debug log, license file.

      Perhaps the simulator requires a license with Host ID - MAC address, not GUARD_ID ?

      If this is correct, please regenerate license - MAC address text file attached.

      Thanks, Elit

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    Thank you for your feedback. Can you attach the said screenshots and files again? I cannot view them.


    Thanks,

    Nurina


  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Thank you Elit.


    Did you set the environment variables? If not, go to Control Panel->System->Advanced System->Environment Variables

    Then under user variables set a variable "Path" to have a value "C:\intelFPGA_pro\21.2\questa_fe\win64" it should look something like that, otherwise try looking for the questa win64 installation folder and use that path.


    Let me know if this solves your problem.


    Regards,

    Nurina


    • Elit's avatar
      Elit
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi Nurina.

      All environment variables were set - Path, LM_LICENSE_FILE, MGLS_LICENSE_FILE,
      MGLS_DEBUG_LOG_DIR - immediately after installing Questa.

      The problem is probably something else.

      Regards,

      Elit

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    OK. I am discussing your problem with our internal team and I'll let you know what they come back with.


    Regards,

    Nurina


    • Elit's avatar
      Elit
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi Nurina.

      Unfortunately, Self Service License Center does not allow to specify MAC ID instead of GUARD_ID,

      and generates a non-working license.

      In my opinion this is a bug. I requested support in Licensing Support Center.

      Hope to get a quick response.

      Thanks,

      Elit.

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    Thank you for letting me know of this issue. I am now requesting for our licensing team to re-generate your license and will report to our team about this bug.


    Regards,

    Nurina


  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    Can you provide a screenshot of the Self Service Licensing Center not allowing to specify MAC ID?


    Thanks,

    Nurina


    • Elit's avatar
      Elit
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi Nurina,

      With help of the support center - Non IPS Licensing (Case 00628017 has been created.)-

      I succeeded to add New Computer with MAC address Host ID, but...

      generated license (attached) is empty - contains only comments.

      I will also continue to contact the License support.

      Thanks,

      Elit

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Elit,


    I suggest you to re-open the IPS case (you can just leave a comment and it will re-open), because the application engineer assigned to you is responsible for issues like yours. Let them know that you have re-generated the license but it does not work for you.


    Regards,

    Nurina


    • Elit's avatar
      Elit
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi.

      The problem has been resolved.

      Thank you very much.

      Elit