I'm also having this problem. I'm on a new ROG win 10 laptop using chrome. I opened the console output in chrome tools to see what's happening. When I click the download link I see:
common.js:36 Uncaught TypeError: Cannot read property 'trackDownload' of undefined
at recordOutboundLink (common.js:36)
at Object.success (common.js:179)
at i (jquery-3.2.1.min.js:2)
at Object.fireWith [as resolveWith] (jquery-3.2.1.min.js:2)
at A (jquery-3.2.1.min.js:4)
at XMLHttpRequest.<anonymous> (jquery-3.2.1.min.js:4)
I opened common.js and this is what I found:
function recordOutboundLink(download_method, platform, url, filesize, user, email, description, version, edition, country) {
var server = document.location.hostname;
if (country === undefined) {
country = "";
}
/*
https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide
trackEvent():
- category = download_method, i.e. download, dlm3_manual, dlm3
- action = platform
- label = url#user
- value = filesize (optional but must be positive integer)
*/
if (filesize <= 0) {
setTimeout(function(){
_gat._getTrackerByName()._trackEvent(download_method, platform, url);
}, 1000);
} else {
setTimeout(function(){
_gat._getTrackerByName()._trackEvent(download_method, platform, url, filesize);
}, 1000);
}
/*
Implementation of Adobe Analytic Tracking (Targeted Release Date: 12 November 2019)
> https://hsdes.intel.com/appstore/article/#/1507525791
*/
var data = {
direct_file : url,
version : version,
edition : edition,
description: description,
platform : platform,
download_method : download_method
}
wap_tms.custom.trackDownload(data);
wap_tms is not declared anywhere....of course everybody who uses this page is going to hit this issue. Have you at least tried to reproduce the issue and confirm if you see it or not?