quartus_pgm flash erase command line for stratix10 flash

The command fails with JTAG error, but the programmation command works fine see below :

/home/intelFPGA_pro/19.4/qprogrammer/quartus/bin/quartus_pgm -c 1 -m JTAG --erase_all
Error (213040): Can't access JTAG chain -- check programming hardware connections, power, and board integrity
[root@pm0-nod241 carte]# /home/intelFPGA_pro/19.4/qprogrammer/quartus/bin/quartus_pgm -c 1 -m JTAG -o 'PVBI;'21p1_customer_sof.jic
Info: *******************************************************************
Info: Running Quartus Prime Programmer
Info: Version 19.4.0 Build 64 12/04/2019 SC Pro Edition
Info: Copyright (C) 2019 Intel Corporation. All rights reserved.
Info: Your use of Intel Corporation's design tools, logic functions
Info: and other software and tools, and any partner logic
Info: functions, and any output files from any of the foregoing
Info: (including device programming or simulation files), and any
Info: associated documentation or information are expressly subject
Info: to the terms and conditions of the Intel Program License
Info: Subscription Agreement, the Intel Quartus Prime License Agreement,
Info: the Intel FPGA IP License Agreement, or other applicable license
Info: agreement, including, without limitation, that your use is for
Info: the sole purpose of programming logic devices manufactured by
Info: Intel and sold by Intel or its authorized distributors. Please
Info: refer to the applicable agreement for further details, at
Info: https://fpgasoftware.intel.com/eula.
Info: Processing started: Mon Feb 8 14:33:10 2021
Info: System process ID: 12405
Info: Command: quartus_pgm -c 1 -m JTAG -o PVBI;21p1_customer_sof.jic
Info (213045): Using programming cable "ALBA IC AIF [1-3]"
Info (213011): Using programming file 21p1_customer_sof.jic with checksum 0x9D258D25 for device 1SM21BEU2@1
Info (209060): Started Programmer operation at Mon Feb 8 14:33:18 2021
Info (18942): Configuring device index 1
Info (18943): Configuration succeeded at device index 1
Info (19094): Erasing flash 1 at device index 1
Info (19095): Blank-checking flash 1 at device index 1
Info (19096): Programming flash 1 at device index 1
Info (19097): Verifying flash 1 at device index 1
Info (209011): Successfully performed operation(s)
Info (209061): Ended Programmer operation at Mon Feb 8 14:35:43 2021
Info: Quartus Prime Programmer was successful. 0 errors, 0 warnings

Regards