Forum Discussion

Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
10 years ago

Quartus II v15.0.0.145 Device Installer fails Cyclone IV install

I downloaded both Quartus v15.0 and the Cyclone IV (web versions) today.

I installed Quartus without problems.

Next I ran the Device Installer and it fails with the message "Unknown element Aria10_part1"

The link to Software Installation FAQs is broken.

I am using Windows 8.1 64-bit and the standalone device installer.

Am I doing something wrong ???

potedit: also fails to install max10 with the same error.

12 Replies

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    Colleagues have confirmed Windows 8.1 64bit fails, and Windows 7 64bit works.

    Seems it is the Device Installer program at fault.
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    I am using Windows 7sp1 64 bit and the installation works as well. I believe it might due to Windows compatibility issue. You might want to highlight this to Altera support team.

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    One of my colleagues tried the Arria Device, and it also fails under Windows 8.1

    However, seems I cannot log a Service Request because we don't have a valid company email address despite being in business since 1976 designing and programming computer gear for Apple, ICL (now part of Fujitsu), etc.
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    The local FAE is useless. I tried to get a quote for some Cyclone IV parts, and, after providing all the details of my project that they required first, they didn't even bother to give me quote.

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    A colleague uninstalled and reinstalled with the Device files in the same directory as the Quartus Installer .exe (a 1 hour process).

    This worked for him, so I tried it and it was successful.

    This doesn't resolve the issue that the Device Installer does not work with Windows 8.1

    I will need to do this uninstall/install process again when I download the Cyclone V device file :(
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    I dont think that window 8.1 is suppoted yet. can you check in altera website

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    Try to reinstall with the device files in the same directory as mentioned by @cluso99. Mine works with this solution in Win8.1

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    10 years ago

    I have the exact same problem :/

    Can't install any device after installation of Quartus. I guess I'll have to reinstall. Devs doesn't read these forums? It's like three weeks since first report..