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PSO's avatar
PSO
Icon for New Contributor rankNew Contributor
5 years ago
Solved

Quartus 20.1.1 SE crash

Hi,

After installing Quartus SE 20.1.1 with CYCLONE V library and compiling small designs in the graphical interface or in command line, the program always crashes during the Analysis phase and displays the following message

Internal Error: Sub-system: DEV, File: /quartus/ddb/dev/dev_pkg_info.cpp, Line: 358
key not defined in data file : INT_PAD_COUNT

Stack trace : 0x40f6d: DEV_PAD_INFO:: get_number_of_pads + 0x3024d (DDB_DEV)

0x293512:: CUT_RPT_UTILITY::get_user_hssi_channels_available+0xbe(db_cnt)

...

END TRACE:

Executable : quartus_map

Comment : None

System Information

Platform : Windows 64

OS Name : Windows 10

OS. Version : 10.0.14393

Quartus Prime Information

Address bits: 64

Version: 20.1.1

Build 720

Edition: Standard Edition

  • RichardT_altera's avatar
    RichardT_altera
    5 years ago

    Have you also download and install the Complete Download:

    Quartus-20.1.1.720-windows-complete.tar file as indicated in the download center?

    Do you have the same issue with the previous Quartus version?

9 Replies

    • PSO's avatar
      PSO
      Icon for New Contributor rankNew Contributor
      5 years ago

      I have reinstalled Quartus but the error message is identical.

      I have tried simple designs like UART, "A <= C XOR B" and Intel IP (an FFT, to check it was not an license issue). The message always occurs.

      • RichardT_altera's avatar
        RichardT_altera
        Icon for Super Contributor rankSuper Contributor
        5 years ago

        Does this error occur with other PC/machine?

        It will be difficult to find the root cause without being able to duplicate the error. Our engineering team will need a test case to investigate.

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    We do not receive any response from you to the previous question/reply/answer that I have provided. Please post a response in the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you with your follow-up questions.


    • PSO's avatar
      PSO
      Icon for New Contributor rankNew Contributor
      5 years ago

      Hi,

      I have many difficulties to download the full package due to internal security company policies (the full package download is always interrupted after 10 Go). So I transferred this request to my network administrator. In addition, I asked him to download Quartus SE version 20.1 and version 19.1 (full packages) in case the error message error still appears with full version 20.1.1. This is ongoing.

      • RichardT_altera's avatar
        RichardT_altera
        Icon for Super Contributor rankSuper Contributor
        5 years ago

        Sure, let me reopen the case for another week. Let me know if more time is needed after 1 week later.