QSYS 1st timer -- JTAG to Avalon Master Bridge fails in System Console

Newer user of QSYS and System console here.

I have a JTAG-Avalon master connected as in qsys interconnect picture below. When I try to open service to the only master that is recognized (named phy_0) it fails.

1. Why is the master called phy_0? (I thought it should be master_0 - is this another IP block?

2. Why does to open service fail?

(See second picture of the system-console for commands and hierarchy of what system console is able to "register")

IDEAS? THanks!

Forest

http://www.alteraforum.com/forum/attachment.php?attachmentid=12180&stc=1

http://www.alteraforum.com/forum/attachment.php?attachmentid=12181&stc=1