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HOcg's avatar
HOcg
Icon for New Contributor rankNew Contributor
3 years ago

Invalid new License activation Code

I recently received a License Activation Code # for SW-ONE-QUARTUS after a purchase order had been completed. Going to this link: https://licensing.intel.com/psg/s/generate-license-by-activation-code to generate a license with the activation code and entering in my activation code, it states "Error Invalid License Activation Code" and I am unable to proceed.

I have already attempted open two tickets two different days on the https://licensing.intel.com/psg/s/contact-customer-service which are supposed to be resolved in 1 working day, but I have not received either a posible solution or even a confirmation email that my ticket has been received. I have also contacted the Intel support chat and they have referred me to post here.

Please excuse me for being so presistent, but this issue is blocking the work of a team of people.

Thank you.

4 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hello

    Welcome to Intel forum. We apologize for the inconvenience happens and to further check could you provide the details

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    Activation Code (LAC):

    For privacy, reply/attach file in private message.


    • HOcg's avatar
      HOcg
      Icon for New Contributor rankNew Contributor
      3 years ago

      Hello AR_A_Intel,

      I already sent you the private message.

      Thank you

      • HOcg's avatar
        HOcg
        Icon for New Contributor rankNew Contributor
        3 years ago

        Hello AR_A_Intel,

        Thank you for your support, I just sent you a new private message to see if a small change can be done regarding your proposed solution.

        Thank you

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    We do not receive any response from you to the previous answer that I have provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you