I was approved for (fixed) Quartus licenses through the University Program but I cannot generate a license.

I did email that exact address (psg.university@intel.com ) on Dec 6, 2019 when the problem was first observed. No response from you.

Then I sent anther email to psg.university@intel.com on Dec 11, 2019 reminding you that I got no response:

"Please note that I did not get any response to this and the problem persists. I posted to the forum but would welcome come assistance ."

Out of frustration with non-response from Intel, i found a way to talk with someone in support on the phone. They told me to post my question to the forum. Now you are telling me to send an email psg.university@intel.com which would be the third such email (the first two got no response).

I hope you can see how frustrating all this is. Can you please escalate this issue so I can get some assistance here? All I want to do is generate a license from the approval you send me on generating such licenses. Please help!