I was approved for (fixed) Quartus licenses through the University Program but I cannot generate a license.

To be specific, I received an email from Intel on December 5, 2019 with:

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The Intel FPGA University Program is pleased to approve a donation of the following licenses:

Fixed License (Quantity: ##) (i omitted the actual number)

To generate your license file, please navigate to the Self Service Licensing Center at https://fpgasupport.intel.com/Licensing/license/index.html.

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Then when I go to the page that is mentioned, I see the page that is attached.

Since I am indeed logged in as me, I assume it is a still (1-week old) access issue. Please help.