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JHenk3's avatar
JHenk3
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6 years ago

How to resolve Flex LM failure

We just upgraded our Quartus license from Standard to Pro. The license file is detected, so can open Quartus Pro, but compiles for any Arria 10 part fail - with an error saying: Warning(292000): FLEXlm software error: Version of vendor daemon is too old. and a statement: Error(119013): Current license file does not support the 10AS066H1F34E1HG device. Go to the Self-Service Licensing Center on the Intel FPGA website to manage your licenses (https://mysupport.altera.com/AlteraLicensing/license/index.html).

We have upgraded the license daemon to to Version V11.16.2.1 build 245043 x64_n6. (current version on the Intel website.) but still cannot build with the Arria10 family.

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  • JosephC_Intel's avatar
    JosephC_Intel
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    6 years ago

    Hi Jen & Steven,

    We would like to move this forward. Can you provide the status for us?

    Thanks,

    Joseph

  • JHenk3's avatar
    JHenk3
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    6 years ago

    I am working on it - I hope to have an update by the end of today. Thanks. Jen

  • JHenk3's avatar
    JHenk3
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    6 years ago

    Sorry for the delay in response. It is an issue of access on my end. I will not have an answer today - I am hoping next Wednesday (2Oct) to have an update for you. Thank you.

  • JosephC_Intel's avatar
    JosephC_Intel
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    6 years ago

    Hi Jen,

    Appreciate you are responding to us. Next Wednesday will be OK for us. We truly appreciate yours patient and we will will absolutely wait for yours respond.

    Thanks,

    Joseph

  • JHenk3's avatar
    JHenk3
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    6 years ago

    Hi -

    A reboot of the server did not resolve the issue. We are looking at trying to rehost the license on another machine (this might take a couple days due to access issues). One thing that came up - I have multiple license managers for other tools on the machine - one in particular also uses FlexLM - but at version 11.13.1.4. Is it possible this is somehow the conflict?

    Thank you.

  • JosephC_Intel's avatar
    JosephC_Intel
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    6 years ago

    Hi Jen,

    Our suggestion is to test with 1 set of your system associated with your license server. This will help to narrow down your issue and verify in better way that if this is a license or environment configuration related.

    It seems like a server reboot doesn't help at this case. Can you generate a new license file then move the license server to a different machine as I suggested early?

    Thanks,

    Joseph

  • JHenk3's avatar
    JHenk3
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    6 years ago

    Hi Joseph -

    Sorry about the delay, but Wed and Thur are the only two days each week I can access - and even then it is limited. We are working on isolating the license server to a separate machine. I will let you know when I have an update.

    Thanks,

    Jen

  • JHenk3's avatar
    JHenk3
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    6 years ago

    Joseph -

    I do not have an update for you today. I should have some information on 23Oct. Thank you.

    Jen

  • JosephC_Intel's avatar
    JosephC_Intel
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    6 years ago

    Hi Jen,

    Appreciate for yours update. That is absolutely OK for you to have longer time in order to validate our suggestion. We can definitely wait further for your test result.

    Once you have a chance to do some testing, keep us posted.

    Thanks,

    Joseph