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JHenk3's avatar
JHenk3
Icon for Occasional Contributor rankOccasional Contributor
6 years ago

How to resolve Flex LM failure

We just upgraded our Quartus license from Standard to Pro. The license file is detected, so can open Quartus Pro, but compiles for any Arria 10 part fail - with an error saying: Warning(292000): FLEXlm software error: Version of vendor daemon is too old. and a statement: Error(119013): Current license file does not support the 10AS066H1F34E1HG device. Go to the Self-Service Licensing Center on the Intel FPGA website to manage your licenses (https://mysupport.altera.com/AlteraLicensing/license/index.html).

We have upgraded the license daemon to to Version V11.16.2.1 build 245043 x64_n6. (current version on the Intel website.) but still cannot build with the Arria10 family.

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  • JHenk3's avatar
    JHenk3
    Icon for Occasional Contributor rankOccasional Contributor
    6 years ago

    Hi Joseph -

    The problem is resolved. We have a number of license managers all on the same machine - and the issue was updating the correct license manager. It is now updated without affecting our other licenses. Thank you so much for your patience with our access limitations, as well as your accurate assessment of our problem.

    Jen

  • JosephC_Intel's avatar
    JosephC_Intel
    Icon for Contributor rankContributor
    6 years ago

    Hi Jen,

    That was a good news for both of us. As per our experienced, most of the FlexLM issue resolved by updating to the latest daemon. Your case was a little complex as it involved multiple license in one machine.

    At this point, we would like to put this case to closed. Please do feel free to open a new case in future for more supports as it is our pleasure . We appreciate your trust on Intel products & supports. Hope to see you in new thread.

    Thanks,

    Joseph

    Intel Customer Support