"Find and Generate License by Activation Code" returns "Invalid License Activation Code"

I recently received a License Activation Code # for SW-ONE-QUARTUS after a purchase order had been completed. Going to this link: https://licensing.intel.com/psg/s/generate-license-by-activation-code to generate a license with the activation code and entering in my activation code, it states "Error Invalid License Activation Code" and I am unable to proceed.

I attempted to open a support ticket with Intel, but it was stated that they "do not have a specific department for this product" and that the recommended solution was to pose a question here on the community to resolve this.