Can't generate license for my Altera Stratix V Dev board (valid serial number not accepted)

Hello all,

I bought a new Stratix V advanced development board months before the Intel/Altera merger. I have installed Quartus 18 Standard and attempt to get a license. However, the license form won't accept the serial number (5SGX ....says it is invalid). Trying to open a ticket also fails for the same reason.

I'd appreciate any help suggestions etc., since I am getting very desperate.

Thanks,

C

P.S. I also created a ticket with sales, asking them to forward the request to tech support -> response = use the methods that always fails because of the "invalid" serial number