Forum Discussion

gmarsh23's avatar
gmarsh23
Icon for New Contributor rankNew Contributor
4 years ago
Solved

Can't download Quartus II Lite

So I've been tasked with updating a MAX V CPLD design. So I attempt to download Quartus II, and I'm getting a "Our apologies.. the server is unable to process your request" error. See attached imag...
  • RichardT_altera's avatar
    RichardT_altera
    4 years ago

    Hi @sp74

    The IT has fixed the issue.

    Could you help to validate and check if the issue has been resolved?

    Best Regards,
    Richard Tan

    p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos.

sp74's avatar
sp74
Icon for New Contributor rankNew Contributor
4 years ago

Not for me. I am asked to agree with ..., sign in, and go back to page, but download do not start.

RichardT_altera's avatar
RichardT_altera
Icon for Super Contributor rankSuper Contributor
4 years ago

Hi @sp74

When you said "download do not start", do you mean there is no response after you click the download button?

Do you still see the "Our apologies.. " message?

You may try below troubleshooting steps and see if the download works this time.

1. Clear cache in your browser or use Chrome incognito mode

2. Try using different browsers

3. Try using different computers

4. Create a new account

5. Disable ads-blocker

6. Reset/use other internet network.

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos.