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GlennR's avatar
GlennR
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4 years ago

Cannot log into Intel self service license center to get a license for Questa starter Edition

I have recently installed Quartus-lite-21.1.0.842-windows on a new Windows 10 computer. It automatically installed C:\intelFPGA_lite\21.1\questa_fse. I was very careful to select only to install Questa standard edition. I have never used Quartus or Questa modelsim before.

It is my understanding that you do not require a license to use these two programs. They should just work. Quartus does. Questa_fse does not.

I got the following error while trying to run Questa while simulating my design.

========================================================================

C:/Users/nxa12668/quartus_prime_lite/workspace2/simulation/qsim/toggle_pin.do generated.

Completed successfully.

**** Running the ModelSim simulation ****

C:/intelFPGA_lite/21.1/questa_fse/win64/vsim -c -do toggle_pin.do

Unable to checkout a license. Make sure your license file environment variable (e.g., LM_LICENSE_FILE)

is set correctly and then run 'lmutil lmdiag' to diagnose the problem.

Unable to checkout a license. Vsim is closing.

** Error: Invalid license environment. Application closing.

Error.

=========================================================================

Next, I tried to get a Questa modelsim license from the intel website to self manage my license. When I clicked on the following link, I got the following error message when I tried to signed in.

Link: Developer Sign In (intel.com)

========================================================================

You may have been logged out or you do not have the necessary permissions to access this page.
If you have already registered for FPGA access and having issues in accessing the content, please try opening the page in a new browser window after clearing your browser cache and cookies.
If you have not registered for FPGA access, please complete the registration in order to gain access to FPGA content pages.
The registration button named "Sign in or register" can be found all the way at the bottom of this page: https://www.intel.com/content/www/us/en/products/programmable.html
For training related issues, please send an email to FPGAtraining@intel.com
For other access issues, you may report your issue by submitting a ticket at https://signin.intel.com/ContactUs

========================================================================

What should I do next? I would really like to be able to simulate my projects. I am trying to learn verilog and want to design a board with an FPGA. I am interested in using Intel Cycling IV or Cyclone V FPGAs.

Thanks. G.R.

12 Replies

  • Bill_Dale's avatar
    Bill_Dale
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    4 years ago

    I am also having this issue trying to login to the Self Service Licensing Center.

    -William

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      4 years ago

      Dear Bill_Dale,

      I am so sorry for the inconvenience cause.

      Please allow me for some time to get the feedback for the solution.

      Thanks!

      Wani

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      4 years ago

      Hi Bill_Dale,

      Good day!

      We have an update to our website and users now can access to Self Service Licensing Center

      If you have not yet register in SSLC;
      1. Please go to SSLC link and it will take you to login page.
      2. Click this link to register. Fill in your information --> Verify your email --> confirm your information .
      3. To accept Terms & Conditions.
      You will receive an email stating that you are now have the access to SSLC

      If you have SSLC access, you can have a try to log in to this page.

      Thanks! Stay safe and take care!

      Wani

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Dear GlennR,

    Thank you for using Intel Community Forum.

    We have reviewed your issue and currently our internal team are looking for the solution. Please bear with us for some time, I will update you once I have the feedback from the team.

    Thanks!

    Wani

    • GlennR's avatar
      GlennR
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      4 years ago

      Thanks Wani. I also submitted a ticket to Intel and this is what the response was as of this morning. It is Friday, 11/12/2021 today.

      "The reason below user is not able to login is starting 8th Nov we have made CIS application Read Only. For you to Login in SSLC Portal, there has to one entry in CIS system. Since it is made Read Only, New entries of users are not getting added. This CIS system will get Sunset this weekend.. Starting Monday, you will be using the New system [Salesforce CPQ] to generate the License. I Hope that helps."

      I will try to log in again Monday morning to see if the new system fixes everything.

      Just to confirm, however, I do need to get a free license for "Questa Starter Edition" to work correct? Questa Starter Edition comes bundled with Quartus-Lite when you install it. I have purchased some Cyclone V chips that I plan to build a board for and want to start investigating how the tools work and what is offered for free. The Quartus-Lite/Questa modelsim is advertised on Intel's website as supporting Cyclone V among other families for free.

      Thanks for the help.

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        4 years ago

        Dear GlennR,

        Yes, we have some update to our website. We have launched the new Self Service Licensing Center (SSLC) portal now.
        SSLC access link https://licensing.intel.com

        If you have not yet register in SSLC;
        1. Please go to SSLC link and it will take you to login page.
        2. Click this link to register. Fill in your information --> Verify your email --> confirm your information .
        3. To accept Terms & Conditions.
        You will receive an email stating that you are now have the access to SSLC.

        If you have SSLC access, you can have a try to log in to this page and request for SW-QUESTA starter edition sign-up.

        SW-QUESTA starter edition has 40% of the paid edition. If you need evaluation license, you may contact your distributor-DFAE to generate the license for you.

        If you have further concern or questions, you may let me know.

        Thank you. Stay safe and take care!

        Wani

    • JacekCi's avatar
      JacekCi
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      4 years ago

      Hi.

      It has been two day from the moment when you replied that "internal team is looking for solution". Is there any update on this topic?

      Thanks

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        4 years ago

        Dear JacekCi,

        I am so sorry for my late update for this issue.

        Our internal team has found the issue and the issue has been addressed.

        Users now can access to SSLC page and log in with email address and password. if you face any difficulty to access the link or have any log in issue, please do let me know.

        Thanks! Stay safe and take care!

        Wani

  • zgibson21's avatar
    zgibson21
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    4 years ago

    I also would like to know if there is any update or a potential work around for this. I feel the communication from Intel has been poor at best

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      4 years ago

      Dear zgibson21,

      I deeply apologize for the inconvenience.

      Our internal team has found the issue and it has been addressed.

      We have launch the new page for Self Service Licensing Center (SSLC). and users now can access to the page and can request to get SW-QUESTA starter edition.

      Please go to this link and log in with your email address and password. If you face any difficulty, please do let me know.

      Thanks! Stay safe and take care!

      Wani

  • GlennR's avatar
    GlennR
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    4 years ago

    Thanks everyone. My original issue of not being able to log in to get a offline license has been resolved by this post and the links provided by Zawani above. I know the links worked before Intel redid their website. Hopefully they will continue to work for you.

    • FPGA-NYC's avatar
      FPGA-NYC
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      4 years ago

      Hi folks,

      I am unable to get a free license for the Questa Starter Edition as well. I have tried 3 Windows browsers and every setting of cookies, incognito/private, etc. I even tried an alternate e-mail address but that gets me nowhere even after I click the "Verify now" button in the e-mail from "YHour Intel PSG SSLC Team."

      When I follow the instructions here or in the post [1], I don't get any verification e-mail, nor am I allowed in. It asks me to register, then tells me I already have an account. It's a real mystery. I have the Developer Zone Standard Account e-mail, but I don't recall an e-mail from PSG SSLC team for my real account (this one).

      Please help?

      Thanks!

      [1] https://community.intel.com/t5/Intel-FPGA-Software-Installation/I-don-t-understand-how-to-create-or-receive-the-free-license-for/td-p/1328029