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hwardlaw's avatar
hwardlaw
Icon for New Contributor rankNew Contributor
4 years ago

Cannot Access Self Service Licensing Center

I am unable to reach your Self Service Licensing Center. I appears other users are having this issue:

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Self-Service-Licensing-center/td-p/1231980

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Error-in-Self-Service-Licensing-Center-to-set-up-the-license/td-p/1233379

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Access-to-the-fpga-license-center/m-p/1232549#M2480

I have the same error as described in these posts. I am redirected to a webpage @ (https://fpgasupport.intel.com/Licensing/notAuthorized.html?r=-1144960729) that states "You may have been logged out or you do not have the necessary permissions to access this page." I can confirm that I am logged in.

The posts about this problem do no have solutions.

5 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Hi hwardlaw,

    For first workaround suggestion, can you please clear browser cache and have a try once again?

    While waiting for you to retry, can you please provide;

    Name :
    Email Address :
    Company Name :
    Company Address :
    Quartus activation codes:
    NICID(Mac Add) :

    Please consider of confidential information you might share publicly. If you need private conversation, please do let me know.

    Wani

    • hwardlaw's avatar
      hwardlaw
      Icon for New Contributor rankNew Contributor
      4 years ago

      The issue is present even when attempting to access the licensing center from another PC. I can provide the information you have request via private message.

  • Bill_Dale's avatar
    Bill_Dale
    Icon for New Contributor rankNew Contributor
    4 years ago

    I am also having this same issue. I cleared my cache and attempted on another browser. Can someone help me get access please?

    Thanks,

    -William

  • zgibson21's avatar
    zgibson21
    Icon for New Contributor rankNew Contributor
    4 years ago

    I too am unable to get around this problem. None of the suggestions provided here seem to help.

  • slsg93's avatar
    slsg93
    Icon for New Contributor rankNew Contributor
    4 years ago

    I am having a similar problem. We purchased an IP license and I need to get into the license center. I created a login and at the last step was informed I should receive an email confirming my account. I have not received confirmation and I cannot access the license server to get the license we paid for. This is a real problem and is holding up production. How long does it take to get a confirmation on a new account?