aocl diagnose: No board diagnose routine supplied

I am configuring Xeon+FPGA development environment. I have installed an FPGA board using 'aocl install'. However, when I use 'aocl diagnose', the result is

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No board diagnose routine supplied.

Please consult your board manufacturer's documentation or support

team for information on how to debug board installation problems.

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I don't know how to deal with it.

any suggestion is appreciated. thanks