Access Denied: Self Service Licensing Center

This problem has been posted many times on this board by other users, but so far there are no solutions. I am trying to use the Self Service Licensing center to get a a license for my Quartus software. I have already purchased a license and I have an activation code. I need to use the Self Service Licensing center to get a license file. The error is:

You may have been logged out or you do not have the necessary permissions to access this page. If you have already registered for FPGA access and having issues in accessing the content, please try opening the page in a new browser window after clearing your browser cache and cookies. If you have not registered for FPGA access, please complete the registration in order to gain access to FPGA content pages. The registration button named "Sign in or register" can be found all the way at the bottom of this page: https://www.intel.com/content/www/us/en/products/programmable.html

I am logged in, and I have cleared my cache, and I have tried both Edge and Firefox browsers. I have called in to the Intel help desk, but so far they were not able to help.