Forum Discussion
23 Replies
- JBlec2
Occasional Contributor
hi , before some weeks I think (!) i found a way to do some hdmi output... but finally my team talked to the hdmi on the hdl level . is there any support for this stuff ? i mean something like a hotline ? because I want to work more with quartus and de10nano - the girl on the phone told me I should use this community ... but answers come really slow :P
- Deshi_Intel
Regular Contributor
Hi,
Good, you got thing working.
I am sorry there is no hotline service for this forum support.
VIP service like "hotline" or "agent on site support" is typically provided by the Intel sales or distributor where customer purchased Intel FPGA product. But also take note that not all Intel distributor is capable to provide luxury technical support service and most the time also depends on business justification.
Take your case for example, I believed you purchased de10nano board from Terasic. right ? Ideally you should be getting technical support from Terasic directly or whoever agent that sold you the product. However if Terasic doesn't has technical support agent then maybe they will direct you to this Intel FPGA forum.
There are Intel support agent (like me) + other users in this forum community to help out each another to try our best to answer the questions in this forum. However since we are supporting multiple forum cases in parallel hence sometime our respond will be slow and I truely apologize for it.
Sorry and I appreciate your understanding on the slowness of respond.
Regards,
dlim
- Deshi_Intel
Regular Contributor
Hi,
I hope I have explained our support challenges to you.
We will try our best to help out on issue cases filed in this forum community.
For now, I am setting this case to closure.
Thanks.
Regards,
dlim