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YHu11's avatar
YHu11
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5 years ago

EP3SE80F1152I4N need do FA

We found the part MPN:EP3SE80F1152I4N function failed ,and need to do FA. Please help to FA#and address to return.Thanks. CPN:310-032908JNE MPN:EP3SE80F1152I4N D/C:2013 Fail information: Boot...
YHu11's avatar
YHu11
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5 years ago
Please refer to the below information. Thanks.

1. What is the failure symptom? Please elaborate the failure symptom in detail.

——》bootup fail, fail information as below:
Aug 4 06:07:52.651 LOG: Debug] cmerror register module re-use: index: 21 name IXCHIP(2) new name IXCHIP(2)
[Aug 4 06:07:52.698 LOG: Info] chmic_pex8112_config:chmic(2/2) PCIe link training took 30ms
[Aug 4 06:08:00.754 LOG: Err] RX altcore pll not locked:chmic_s2s_init_hw
[Aug 4 06:08:00.754 LOG: Err] S2S init failed: chmic(2/2) chmic_level_2_init
[Aug 4 06:08:00.754 LOG: Err] chmic_pic_cmd:chmic(2/2) - Level 2 init failed (1)
[Aug 4 06:08:00.756 LOG: Info] CHMIC:chmic_cmerror_monitor_destroy:chmic(2/2) cmerror module not initialized
[Aug 4 06:08:00.780 LOG: Err] CMT: PIC 2 INIT failed
[Aug 4 06:08:00.780 LOG: Err] CMT: Error initializing PIC 2, ID 0x0a12
[Aug 4 06:08:00.780 LOG: Info] cmtfpc_mic_reset_pic_offline_logic: nic_slot=2, pic_slot=2, mic_slot=1, map_state=0x0, poweroff now
[Aug 4 06:08:00.780 LOG: Info] cmt_pic_slot_disable Freeing i2c for FPC 2 PIC 2
[Aug 4 06:08:00.850 LOG: Info] cmtfpc_pic_send_status fpc=2 pic=2 type=a12

2. When did the failure happen? How did you discover the failure?

——》this unit could not boot up.

3. How did you determine the failure? Please elaborate the procedures.

——》repeat reboot this unit and always boot up failure with the same error information.

4. Does the failure unit ever working before failure?

——》No

5. Kindly provide quantitative investigation result that could proof the failure is Intel FPGA induced.

——》Check the X-RAY before replacing this component, no soldering issue was found, then replace this component, bootup ok and passed functional test.
YHu11's avatar
YHu11
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5 years ago

Any update for this FA request?

Can you provide the FA# and address to return?

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    5 years ago

    Hi YHu11,

    Can I confirm with you if you receive any email for shipping detail?

    If not, please do let me know, I will resend.

    Thanks!

    Wani

    • YHu11's avatar
      YHu11
      Icon for New Contributor rankNew Contributor
      5 years ago

      No information was received.

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        5 years ago

        Oh I am so sorry!

        I resend the information to you.

        Wani