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YHu11's avatar
YHu11
Icon for New Contributor rankNew Contributor
6 years ago

EP3SE80F1152I4N need do FA

We found the part MPN:EP3SE80F1152I4N function failed ,and need to do FA. Please help to FA#and address to return.Thanks. CPN:310-032908JNE MPN:EP3SE80F1152I4N D/C:2013 Fail information: Boot...
Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
6 years ago

Hi YHu11,

Can you help me to understand more about your failure device? Maybe these questions would help;

1. What is the failure symptom? Please elaborate the failure symptom in detail.

2. When did the failure happen? How did you discover the failure?

3. How did you determine the failure? Please elaborate the procedures.

4. Does the failure unit ever working before failure?

5. Kindly provide quantitative investigation result that could proof the failure is Intel FPGA induced.

Wani

Please consider of any confidential info you might shared publicly

YHu11's avatar
YHu11
Icon for New Contributor rankNew Contributor
6 years ago
Please refer to the below information. Thanks.

1. What is the failure symptom? Please elaborate the failure symptom in detail.

——》bootup fail, fail information as below:
Aug 4 06:07:52.651 LOG: Debug] cmerror register module re-use: index: 21 name IXCHIP(2) new name IXCHIP(2)
[Aug 4 06:07:52.698 LOG: Info] chmic_pex8112_config:chmic(2/2) PCIe link training took 30ms
[Aug 4 06:08:00.754 LOG: Err] RX altcore pll not locked:chmic_s2s_init_hw
[Aug 4 06:08:00.754 LOG: Err] S2S init failed: chmic(2/2) chmic_level_2_init
[Aug 4 06:08:00.754 LOG: Err] chmic_pic_cmd:chmic(2/2) - Level 2 init failed (1)
[Aug 4 06:08:00.756 LOG: Info] CHMIC:chmic_cmerror_monitor_destroy:chmic(2/2) cmerror module not initialized
[Aug 4 06:08:00.780 LOG: Err] CMT: PIC 2 INIT failed
[Aug 4 06:08:00.780 LOG: Err] CMT: Error initializing PIC 2, ID 0x0a12
[Aug 4 06:08:00.780 LOG: Info] cmtfpc_mic_reset_pic_offline_logic: nic_slot=2, pic_slot=2, mic_slot=1, map_state=0x0, poweroff now
[Aug 4 06:08:00.780 LOG: Info] cmt_pic_slot_disable Freeing i2c for FPC 2 PIC 2
[Aug 4 06:08:00.850 LOG: Info] cmtfpc_pic_send_status fpc=2 pic=2 type=a12

2. When did the failure happen? How did you discover the failure?

——》this unit could not boot up.

3. How did you determine the failure? Please elaborate the procedures.

——》repeat reboot this unit and always boot up failure with the same error information.

4. Does the failure unit ever working before failure?

——》No

5. Kindly provide quantitative investigation result that could proof the failure is Intel FPGA induced.

——》Check the X-RAY before replacing this component, no soldering issue was found, then replace this component, bootup ok and passed functional test.
  • YHu11's avatar
    YHu11
    Icon for New Contributor rankNew Contributor
    5 years ago

    Any update for this FA request?

    Can you provide the FA# and address to return?

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Hi YHu11,

      Can I confirm with you if you receive any email for shipping detail?

      If not, please do let me know, I will resend.

      Thanks!

      Wani

      • YHu11's avatar
        YHu11
        Icon for New Contributor rankNew Contributor
        5 years ago

        No information was received.