Forum Discussion

SGeor22's avatar
SGeor22
Icon for New Contributor rankNew Contributor
5 years ago

Why my Intel Cyclone10 GX can't connect to 10Gbps network adapter on PC ?

Configuration: 1) A board Intel Cyclone10 GX FPGA Development Kit 2) a network adapter on PC: 10Gbps Intel(R) Ethernet Server Adapter X520-1 3) I connect using fibre cable. I see no LED...
AlfredoS_Intel's avatar
AlfredoS_Intel
Icon for Occasional Contributor rankOccasional Contributor
5 years ago

Hi Sgeor22,

Thank you for providing the Operating System that you are using our Intel® Ethernet Communities Page.

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

To address your questions, we will first need to check if there is something on the network adapter side that is causing the issue. After that, we will check the best team who will be able to answer your 3 latest questions.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support