Why Intel/Altera refuses to responding to product quality issue found in the field?

Hi Chia Ling, Even the part has passed all the test and screening, it does not rule out the fact of failure. the solder ball maybe not firmly adhered to the component, it gets weaker and finally drop off after going through all the test and screening. Secondly, it’s Intel responsibility to ensure product is properly packed to prevent it from damage during the transportation. How could Intel simply stay away from the problem? Best Regards, Siew Ying OSI Electronics Pte Ltd. 240 MacPherson Road Pines Industrial Building #07-05 Singapore 348574 Tel: 65-6468-9877 #6167 Fax: 65-63538486/3634 Email: ssoh@osielectronics.com<mailto:ssoh@osielectronics.com> www.osielectronics.com<http://www.osielectronics.com>