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Serge93's avatar
Serge93
Icon for Occasional Contributor rankOccasional Contributor
2 months ago

JTAG Chain Broken on Agilex 7-I Dev Kit

Hello Support, Today suddently, I could not configure anymore my Agilex 7-I Dev Kit. I got the following message :  
Configuration
FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
19 days ago

Thanks Serge,


I will submit a ticket on your behalf to proceed with the RMA and will update you any updates.
 

Regards,
Fakhrul
 

Serge93's avatar
Serge93
Icon for Occasional Contributor rankOccasional Contributor
15 days ago

Thank you very much Fakhul.

Serge

  • FakhrulA_altera's avatar
    FakhrulA_altera
    Icon for Regular Contributor rankRegular Contributor
    14 days ago

    Hi Serge,

     

    Thanks for your time and for completing the checks.

    Your unit shipped on 18 Nov 2024. The standard warranty is 1 year (ended on 18 Nov 2025), so it is now out of warranty. Because of this, we cannot proceed with an RMA replacement through support.

     

    You may try to contact your distributor or supplier to ask about repair or replacement outside warranty.

     

    For now, I will close this case on our side. Thank you for your cooperation.

     

    Regards,
    Fakhrul