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Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
8 years ago

Problems logging into myAltera

Hi,

I seem to have problems with my account:

  • login fails, as if my password was wrong

  • resetting password fails, "Unable to process your request. Please try again."

  • retrieving my user name fails, "Unable to process your request. Please try again."

  • creating a new account fails, "Our records show that you already have an

I've tried emailing the webmaster, but got no reply.

Does anyone else have similar problems? Is there a contact at Altera who can resolve that?

Simon

7 Replies

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    8 years ago

    Which browser are you using? Edge Browser seems to have problems. If not, try clearing your cache.

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    8 years ago

    I'm having terrible problems. I'm using Chrome and have both reset my password following their instructions and created a new account. No matter what I do, I get the error "The User Name or Password you entered is incorrect. Please try again."

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    8 years ago

    It's not just you. I'm having problems as well. Created 3 accounts and tried resetting the password like 5 times on each.

    • Bo45's avatar
      Bo45
      Icon for New Contributor rankNew Contributor
      1 year ago
      Still cannot log in to alteta
  • MFisc32's avatar
    MFisc32
    Icon for New Contributor rankNew Contributor
    5 years ago

    i also have problem using Microsoft Edge. I am able to login, but can not download any quarius software.