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Serge93's avatar
Serge93
Icon for Occasional Contributor rankOccasional Contributor
2 months ago

JTAG Chain Broken on Agilex 7-I Dev Kit

Hello Support, Today suddently, I could not configure anymore my Agilex 7-I Dev Kit. I got the following message :  
Configuration
FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
1 month ago

Hi Serge93,


Can you disable the auto adjust frequency at chain scanning? Please try lowering the hardware frequency to 16 or 6 MHz and see if you can program the device after that.


For your information, we are under an RMA freeze in support of the ERP system transition since January. At this stage, we can only validate the RMA request based on the warranty status.
 

 

The next steps in the RMA process will resume on March 16, 2026.

Please let me know your thoughts or if you would like to proceed with closing this case for now.

Regards,
Fakhrul


 

Serge93's avatar
Serge93
Icon for Occasional Contributor rankOccasional Contributor
1 month ago

Hello Fakhrul,

I have disabled the auto adjust frequency at chain scanning and reduced the frequency to 6MHz, it did not solved the problem.

About RMA, can you explain me what is the process, what should I do on my side, do you manage the process, how I will be in touch with you ?

Thank you for your help.

Serge