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Altera_Forum's avatar
Altera_Forum
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11 years ago

Getting Actual Support From Altera

Hi All, Does anyone know how to actually reach someone from Altera technical support to speak with? I have an account, but for some reason I am not eligible to file service requests and my ema...
Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
11 years ago

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I'm trying to send them money for crying out loud!

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Technically you don't actually buy stuff directly from Altera, you buy via a distributor.

I'd recommend contacting an Altera distributor. For example, given your problem, I would talk to my Arrow FAE, who would in turn get me in touch with an Arrow-Altera FAE. They would be the people to setup a quote for the tools license. They would also be the people to get answers from their Altera contacts for any questions that they could not answer.

I recently had to purchase the AXI BFM licenses, and it was Arrow that did all the work, rather than Altera's Service Request interface.

Cheers,

Dave