Error in JTAG programming MAX10 FPGA

Hi, I am a VHDL designer. Together with our HW team, we developed a new custom board in which we have integrated a MAX10 FPGA 10M16DAF256I7G.

When I try to download the pof file by using the USB blaster programmer rev C and JTAG programming mode, i get this error

Error (209053): Unexpected error in JTAG server -- error code 35

Error (209012): Operation failed

I cannot programm the FPGA MAX10 and I can't solve the problem. Could you help me please?

We need to start the debug of the entire board but I think we could have some HW problems since I cannot access the device in the JTAG mode.

When I write the following command using the windows prompt in order to try to change the clock of the TCK pin i get this message

C:\intelFPGA_lite\17.0\quartus\bin64>jtagconfig --setparam 0 JtagClock 6M

Error when scanning hardware - No devices

or when I write this command

C:\intelFPGA_lite\17.0\quartus\bin64>jtagconfig

1) USB-Blaster [USB-0]

Unable to read device chain - JTAG chain broken

I can't fix this.

Any help is truly appreciated.

Regards,

MDM