Device RMA Request; Altera Cyclone V SoC Development kit

Hi.

We have purchased a development kit, Altera Cyclone V SoC Development kit, for embedded development.

https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/kit-cyclone-v-soc.html

Using the provided SD memory card containing a linux system, we have have discovered that the board likely has a hardware fault.

The development kit does not boot correctly when powered on, and indicates that the on-board memory is corrupt.

Whenever we provide pressure (by hand) on the memory chips during boot, the board boots as intended. If at some point we release that pressure, the system immediately crashes/freezes.

Serial printed on board:

5CSXSoC0061105

Serials printed on case:

DK-DEV-5SXC6N-0Z

LOT#0217

We would like to get a replacement development kit, and in this process, the supplier have directed us here to have you decide the status of the development kit.

Attached images of board.

Attached video of failing boot, video of successfull boot (with applied pressure) that fails when pressure is released.

Thanks for all help.

Regards

Andreas Eknes Lie

Added failing boot sequence read from serial communication;

U-Boot failed boot sequence:

U-Boot SPL 2013.01.01 (Dec 04 2014 - 08:59:41)

BOARD : Altera SOCFPGA Cyclone V Board

CLOCK: EOSC1 clock 25000 KHz

CLOCK: EOSC2 clock 25000 KHz

CLOCK: F2S_SDR_REF clock 0 KHz

CLOCK: F2S_PER_REF clock 0 KHz

CLOCK: MPU clock 925 MHz

CLOCK: DDR clock 400 MHz

CLOCK: UART clock 100000 KHz

CLOCK: MMC clock 50000 KHz

CLOCK: QSPI clock 370000 KHz

RESET: COLD

SDRAM: Initializing MMR registers

SDRAM: Calibrating PHY

SEQ.C: Preparing to start memory calibration

SEQ.C: CALIBRATION FAILED

### ERROR ### Please RESET the board ###