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clman's avatar
clman
Icon for New Contributor rankNew Contributor
4 years ago
Solved

Altera EP4CE40F23C8N

Hello,

The parts PN# is EP4CE40F23C8N and COO is Taiwan.

Is it condition okay if the parts with chipped on PCB?

Thanks

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    4 years ago

    Hi,


    May I know if you purchase the device from our authorized distributor?

    You may find the authorized distributor list from the link below:

    https://www.intel.com/content/www/us/en/programmable/buy.html


    For your information, Intel PSG perform 100% Scan prior to shipment, so it's unlikely that the device will have been shipped in a bad condition. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products.

    We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling.


    I would suggest you to contact your distributor for this issue.


    Regards,

    Aiman



5 Replies

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi,


    Thank you for contacting Intel community.


    What do you mean by the parts with chipped on PCB?


    Regards,

    Aiman


  • clman's avatar
    clman
    Icon for New Contributor rankNew Contributor
    4 years ago

    Hi Aiman,

    The edge of the parts have chipped. Is it normal?

    Please see the attached photo. Thanks

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi,


    May I know if you purchase the device from our authorized distributor?

    You may find the authorized distributor list from the link below:

    https://www.intel.com/content/www/us/en/programmable/buy.html


    For your information, Intel PSG perform 100% Scan prior to shipment, so it's unlikely that the device will have been shipped in a bad condition. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products.

    We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling.


    I would suggest you to contact your distributor for this issue.


    Regards,

    Aiman



    • clman's avatar
      clman
      Icon for New Contributor rankNew Contributor
      4 years ago
      Hello Aiman. Thanks your help
  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.