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dpa's avatar
dpa
Icon for New Contributor rankNew Contributor
3 years ago

Self Service Licensing Center (SSLC) faulty

Hello,

I am trying to get a free license for Questa Starter Edition, which is why I need to use the Self Service Licensing Center (SSLC).

The latter seems to be faulty.

After I log in using my existing account, I see a picture with a black-coloured circle and the word 'Finish' under it.

According to the text instructions on the same page, I shall 'confirm the account and sign in'; however, there is no possibility available to confirm anything. The only thing one could do is to press a button named 'Next: Verify'.

After pressing 'Next: Verify', the page states Intel were setting up my account. Next step would be to receive a confirmation e-mail; however, no such e-mail comes.

In case no e-mail comes, the user shall contact customer support through a web link. The corresponding link is faulty, too.

How can one get a license for Questa Starter?

Thank you very much for your support.

Regards

6 Replies

  • nverd1's avatar
    nverd1
    Icon for New Contributor rankNew Contributor
    3 years ago

    I am having the same issue. It seems like previous threads with the same issue were only solved when an employee joined.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hello

    Welcome to Intel forum. Could you @dpa @nverd1 help clear your web browsers cache/temporary internet files (if possible, shutdown your PC and restart back) and sign back to SSLC (https://licensing.intel.com/eval-free-licenses) using Google chrome and see how things go.

    Else, if still facing error. Kindly advise the following for further checking.

    Name :

    Email Address :

    Company/University Name :

    Company/University Address :

    NICID(Mac Add) :

    computer name:

    You can also reply/attach your file in private message.


    • dpa's avatar
      dpa
      Icon for New Contributor rankNew Contributor
      3 years ago

      Dear AR_A_Intel,

      thank you very much for your reply.

      I followed the above instructions but I am still facing the error.

      So, I need to provide account data via private message.

      Could you please provide instructions about how one could send you such a private message?

      Regards

  • dpa's avatar
    dpa
    Icon for New Contributor rankNew Contributor
    3 years ago

    I managed to generate the license I needed in SSLC using Safari on OS X.

    Thanks a lot for your support.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Sounds good, thanks for sharing and hope everything is working well at your side. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you