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RyanT's avatar
RyanT
Icon for Occasional Contributor rankOccasional Contributor
4 years ago

Quartus License Activation

Hi,

I found my Quartus licenses for my Arria 10 development kits are activated by itself. I have not activated 2 of the licenses, but today I see the 2 units' licenses have already started last year.

I have bought one Arria 10 kit first and activated the license. Subsequently I bought another two Arria 10 kits but keep the licenses pending.

Can check if there is any mistake?

I would like to activate the second license today and keep the third license pending.

Attached licensing screenshot "Quartus License (masked).png".

I can provide the serial number and full screenshot is private message.

Thanks.

7 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor

    Dear RyanT,

    Thank you for using Intel FPGA Community Forum.

    We will start a private email for further support on your issue as requested.

    Thanks!

    Wani

  • RyanT's avatar
    RyanT
    Icon for Occasional Contributor rankOccasional Contributor

    Hi Wani,

    Any update on the status?

    Best Regards

    Ryan

  • RyanT's avatar
    RyanT
    Icon for Occasional Contributor rankOccasional Contributor

    Hi,

    Can anyone from the support team update the status of my request?

    Best Regards

    Ryan

  • RyanT's avatar
    RyanT
    Icon for Occasional Contributor rankOccasional Contributor

    Hi,

    Is anyone following up?

    Best Regards

    Ryan

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor

      Hi Ryan,

      I have re-send the email. Can I check with you again if you received?

      Thanks!

      Regards,

      Wani

  • RyanT's avatar
    RyanT
    Icon for Occasional Contributor rankOccasional Contributor

    Hi Wani,

    The last email I received from you is 1 April and nothing is mentioned.

    Can you attach the latest email here?

    I’m not sure if there is any filtered email and my spam mailbox is clear.

    Best Regards

    Ryan