Forum Discussion
New ContributorMissing drivers
COmot, Thank you very much for your response.
All the customized drivers needed for this computer to work properly are provided by HP. The Intel® drivers are generic, meaning they might or might not work with your platform.
If HP did not validate Windows* 10 as a supported OS, then the next thing to do will be to check with them directly if they have the driver needed for your system.
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
Occasional ContributorCOmot, Thank you very much for sharing those details.
Yes, that is correct, the driver actually belongs to Intel® ME/Intel® TXE and the reason why the driver is missing, since this computer is not that new, is because it is not fully compatible with Windows* 10, you can always install that OS but some drivers like the one you are looking for will not be available.
I looked for the driver in HP's web site for the HP dv5-1251nr and I was not able to find that product, I found a similar one HP Pavilion dv5-2231nr and it said that it only supports until Windows* 7:
So, in this case, the next thing to do will be to get in contact directly with HP for them to confirm if Windows* 10 is fully compatible with the laptop and to verify if they have that driver available for you to install it.
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
New ContributorI found that already but can't install it:
I thought I could find the driver direct from Intel.
