Forum Discussion
New ContributorMissing drivers
COmot, Thank you very much for your response.
All the customized drivers needed for this computer to work properly are provided by HP. The Intel® drivers are generic, meaning they might or might not work with your platform.
If HP did not validate Windows* 10 as a supported OS, then the next thing to do will be to check with them directly if they have the driver needed for your system.
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
Occasional ContributorCOmot, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:
What is the model of the motherboard?
If this is a laptop, what is the model of it?
Is this a new computer?
Was it working fine before?
Did you make any recent hardware/software changes?
When did the issue start?
Which Windows* version are you using?
By any chance, are you using Intel® Rapid Storage Technology (Intel® RST)?
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
New ContributorYes it's a laptop - HP dv5-1251nr and it is not new, it is working fine, I upgraded the OS from windows Vista 64 to windows 10 64 Home and yes I downloaded Intel® Rapid Storage Technology (Intel® RST). I was just looking through my device manager to check if I got all the drivers and realized that is the only driver I don't have, searched around and found it belongs to Intel, (82802/Intel ME/Intel TXE) I can't tell which one and when I download none of them seem to be supported by the system.
