Forum Discussion

dlongtin's avatar
dlongtin
Icon for New Contributor rankNew Contributor
3 years ago

How to RMA a Stratix 10 SX SoC Development Board

Hi,

My employer has purchased a Stratix 10 SX SoC that immediately developed a leak on the closed loop cooling system. I've attempted to file a service request through Intel's website but always end up with the following error:

https://premiersupport.intel.com/IPS/Core_IPS_SSO_Error_Customer

I can't get past that link to file a RMA. I've found no other chat or request avenue that will allow me to even start the process. The one chat I was able to find was account support, which directed me here. I can't say that I have a ton of faith publicly posting about a hardware failure however. This was a very expensive board with an immediate hardware failure, why so hard to file a RMA?

Any links or avenues for support would be appreciated. It's been almost a week that this has been broken and I've gotten absolutely nowhere with Intel Support.

Thanks

3 Replies

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hello,


    Application Engineer will process your devkit RMA request.

    He will contact you soon.


    regards,

    Farabi


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hello

    Welcome to INTEL forum. Before we go for RMA, could you advice below for warranty checking,

    Could you provide the faulty Devkit information?

    serial number S/N:

    product number P/N:

    DVK Model Name:

    Could you advice your information?

    Name:

    Email Address:

    Company:

    Site:


    For privacy, You can reply/attach your file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you