Hilo DDR fail

Thanks for confirmation. We can help you with RMA (Return Merchandise Authorization) proses. The failure description you provided is too general to understand the actual failure behavior at your site. Intel requires details information. Please help to answer questions below in order for us to better understand your position.

1. What is the failure symptom? Please elaborate the failure symptom in detail.

2. When did the failure happen? How you discover the failure? Provide the ERROR screenshot if any

3. How did you determine the failure? Please elaborate the procedures. Steps taken.

4. Does the failure unit ever working before failure?

5. Could you provide the copy of invoice that show the ship-date? This is required for warranty checking.

Could you provide the following for checking?

Name:

Email Address:

Company/University Name:

Dev kit OPN :

Serial Number :

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